All sales are final. At vapenunu.com, we are confident in the quality of the devices we sell and the work we do to get you ready for your vaping moment. Therefore, if you have any questions about our products, please contact us by email or use our “one-to-one service” before placing an order.
Generally, we only accept refund or exchange returns due to product defects under normal use, our warranty and return service does not cover product physical damage due to misuse, dropping, any damage, etc.
To obtain warranty and return service for your product, you must contact the vapenunu.com support team at info@vapenunu.com to resolve the issue for further service.
Step 1.Contact our staff and provide the return authorization number, such as S/N code. You must also describe the problem as Use real pictures or videos as accurately as possible. Please keep any free gifts that came with the product.
Step2. We will help you to solve the problem first, if it still can’t be solved at the end of our attempts to solve the problem, we will notify you of the official return address.
If you absolutely refuse to try anything, we will not be able to determine if the problem is fixable, norIssue warranty and return service
STEP3. Before sending the item back, please make sure to write the Return Authorization Number on the outside of the box and mail the package to Correct address.
Step4. Make sure to save your tracking number. We will use this information to process your refund if there are any issues with the carrier.
Step5. Once your return has been received and inspected, we will send you an email informing you that we have received your returned item. we will You are also notified that your funds have been approved or declined.
Notice:
- To return your product, you should contact us prior to shipment.
- You will be responsible for paying the non-refundable shipping cost of returning the item.
- We are not responsible for packages that are rejected at delivery, returned to the sender, or sent without a Return Authorization Number.
- Due to lighting effects, monitors, etc., the product may be slightly different from the product shown in the photos. Photos are for reference only.
- The warranty and return policy are void if the product has been damaged by accident, mishandling, etc., which is not a defect in materials or workmanship.
- Items missing a manufacturer’s tag including model number, part number, product ID, etc. will not be warranted and will not be returned
- Items missing parts, boxes, earphones or any other accessories in the original box are void of warranty and returns.
- Expedited shipping is not available in Austria, Brazil, Egypt, Greece, Iraq, Mexico, Saudi Arabia, Turkey, United Arab Emirates, and Vietnam. We can try to ship via NL Post (Netherlands Post Office) and SP Post (Singapore Post Office). As a ban on e-cigarettes, we cannot absolutely guarantee that products can pass through the customs of these countries. If your package is held by customs, we will only refund 30% of your order value to you, shipping costs are non-refundable.
P.S. For KLM Airmail, we will not be able to take back the package if it is rejected. In this case, we will not be able to refund your order. Please note, thank you.